Frequently Asked Questions

    1. How do I track my order?

      Once your item is shipped, we will be sending you a tracking number which you can use to track your parcel online.

    2. When can I expect my order to arrive?

      Once shipped, please expect your item to arrive within 2-14 business days.

    3. What modes of payment do you offer?
      Bank Deposit


    4. What are your Return/Refund and Exchange Policies?

      - To be eligible for a return and exchange, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging.
      - The shipping fee must be shouldered by the customer.

      - We can only honor the request for a refund or exchange within 7 days upon receipt of the item. We reserve the right to refuse any requests for a refund or exchange once 7 days have passed since receiving the item.

    5. How much is the shipping fee?

      Standard Shipping Fees:
      For orders with a total weight of not more than 1kg - P 200.00
      For orders with a total weight of 1.1kg-3kg - P 220.00

    6. What is Filipino Virtual Assistance?
      Filipino Virtual Assistance offers online jobs courses to freelancers, virtual assistance services to brands and businesses and franchising opportunities.
      Days Open: M-F
      Hours Open: 9am-5pm